ESTIMATES AND OTHER FAQ

Fees

Fees are based solely on the extent of the damage to the object and the amount of work involved. The value of the object has no bearing on the final cost of repair. Fees and deposits will be determined and agreed upon prior to the onset of any repair. We are happy to offer complimentary evaluations and will gladly accept personal checks.

Shipping

We accept work from all around the world. We will examine the item, determine a course of treatment and offer a free estimate. For a preliminary estimate, customers may first email or send photos of the damaged item along with a description of the piece.

We recommend using a professional packing service. However, if you choose to pack and ship yourself, please follow these instructions:

1. Wrap the item in tissue paper and then several layers of bubble wrap. Avoid the use of excessive tape which may hinder unwrapping and cause additional damage.

2. Large pieces should be individually wrapped and small fragments placed in a zip-lock bag.

3. All pieces should then be placed in a sturdy box filled with at least 3 inches of packing peanuts or other similar material. Place that box in a larger one with another 2 inches of packing material. Double-boxing will help insure your item's safe arrival. All professionally wrapped boxes will be stored for your item's return.

4. Be sure to include your name, address and daytime phone number inside the box.

Adequately insure your item with the carrier of your choice. Deliveries from the U.S. Postal Service, UPS, Federal Express and Airborne Express arrive at the studio each day.

We will open your box, evaluate the damage and contact you within 24 hours with our treatment plan and free estimate. Upon acceptance, a 50% deposit is required to begin the work. The balance, plus return shipping and handling is required upon the job's completion. You will be notified at that time by phone, email or letter. You are responsible for all shipping charges, insurance and a $20 handling fee on all returned items.