Fees, Estimates & Shipping

Fees and Estimates

Fees are determined solely on the extent of the damage to the object and the amount of time required to do the work. The value of the object has no bearing on the final cost of repair. Please keep in mind that the cost to repair a simple chip on a coffee mug is identical to repair a simple chip on a $2,000 museum piece. The same careful and meticulous work is performed no matter what the value of the item is. It would be a breach of ethics and a conflict of interest if Hamlin’s were to appraise your item. If you need information on the value of your item we suggest a bonafide appraiser or doing an internet search.

Once the fee is determined and agreed upon, a valid work order is written outlining the damage and the proposed restoration. A 50% deposit is required to begin a full restoration; payment in full is required if the job is a simple repair or if the fee clearly exceeds the value of the piece. Once the work order is agreed and signed, there are no refunds for any reason.

All in-person and on-line evaluations are complimentary. Written documents required for insurance claims are charged our minimum fee which will be applied to the cost of restoration.

Shipping

It is your responsibility to ensure that your package is properly and adequately packed for the journey to and from your residence. We use your boxes and packing for the return. If any damage should occur, the shipper will not honor any claim if the packing and materials do not conform to their standards. We recommend using a professional packing service as long as they adhere to UPS, USPS and FedEx instructions.

However, if you choose to pack and ship the item yourself, please follow these simple instructions:

  1. On very delicate items we suggest first wrapping in light tissue paper followed by several layers of bubble wrap (small bubbles only). If possible, fold the bubble wrap to size rather than rolling the item in the bubble wrap. Avoid the use of excessive tape which will hinder unwrapping and may cause more damage.
  2. Large pieces should be individually wrapped and small fragments wrapped in tissue and placed in a zip-lock bag. Again, please no excessive tape. Don’t tape small pieces to cardboard or wrap them in tape.
  3. All pieces should then be placed in a sturdy box with at least 3 inches of packing peanuts or other similar material. Then place that box in a larger one with another two inches of packing material. Double-boxing will help insure that your item arrives safely. All professionally packed boxes and materials will be stored for your item’s return.
  4. Be sure include your name, address, daytime phone and email inside the box.

Please Note:

Any items shipped without our prior knowledge will be charged a $25 repacking fee if our restoration proposal is not accepted.

You may declare a value on your shipment, but damage occurs, it is your responsibility to prove the value to the shipper and file the claim

You may use the carrier of your choice. Deliveries from the U.S. Post Office, UPS and FedEx arrive at the studio every day.

We will open your box, evaluate the damage and contact you within 24 hours with our treatment plan and final estimate. Upon your acceptance, a 50% deposit is required to begin the work. The balance and return shipping/handling is required upon completion of the work. You will be notified at that time by email, phone or postcard.